Cajamar appears to a have an official policy of putting little traps in the path of the unwary financial traveller.
For example, I recently signed a zero commission agreement with them for cheques. Everytime I pay a cheque into the company account, they used to charge €1, but this got rid of it. Fair enough.
But, they keep taking the €1 out of the account for each cheque, and returning it a week later or so. They explained to me that it’s company policy and they can’t change this. Sometimes they forget, so I have to keep a list of all these to see which haven’t been reimbursed and then complain over the counter. More than anything else it is an annoyance in my daily life. Eventually I wrote a script to do it for me, which is easier, but why should I have to go to all this trouble?
Basically, they want to keep my €1 for a week or so. If they do this for every business customer, then it’s a nice little free loan they have. I wonder how many tens of thousands of cheques they have floating through their system at any one time?
Anyway, seeing as they have a customer service rep on twitter, I asked him/her, and got… well, fobbed off and then ignored. Lovely. I thought the first rule of social marketing online was not to aggrieve the customer any more?
@cajamar si tengo tarifa plana para talones, pq a ingresar me cobres €1 y ¿unos días después lo devuelvas? (A veces solo si reclamo!)
— David Jackson (@djmojacar) September 19, 2014
@Cajamar Desde ahí me han dicho que la política de la caja y ellos no pueden hacer nada. ¿PQ es su política hacerlo así?
— David Jackson (@djmojacar) September 19, 2014
@Cajamar Y eso era mi pregunta, sobre condiciones de productos – tarifa plana para ingreso de talones
— David Jackson (@djmojacar) September 19, 2014
And then… silence. No reply. How rude.
Quite what my question was if not “duda sobre operativa y servicios e informar sobre condiciones de productos” I don’t know. I suppose the rest of them are just as bad…
Mad and totally frustrating. As you say making money from you