Just called Securitas Direct, and had to listen to three minutes of the most atrocious gangsta rap while on calling waiting…
I can see the logic behind it (sign up with us or people who like this sort of music will come around at night to visit you) but it was still annoying.
But not as annoying as being abruptly cut off at the end of the song.
The music you hear is actually personalised for you on the basis of illegal data mining by Securitas of your private tastes. Just be grateful there’s no visual component.